Refund policy
30-Day Return Window
We stand behind the quality, performance, and craftsmanship of our cosmetics and skincare products. You have 30 calendar days from the date of delivery to request a return or refund for your purchase.
Return Eligibility & Beauty Hygiene Standards
Due to strict personal health, cosmetic sanitation, and safety regulations regarding personal care and beauty products:
• Skincare products, cosmetics, creams, serums, lipsticks, and haircare items MUST remain unopened, unswatched, completely unused, and in their original factory cellophane wrap, foil seal, or safety cap intact. Opened, tested, swatched, or partially used cosmetic products cannot be returned or refunded for hygiene and safety protection reasons.
• Makeup brushes, sponges, and tools must be returned unused in their original intact plastic wrapping.
• All outer product gift boxes and sets must be returned complete and intact.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Manufacturing defects, broken spray pumps/droppers upon unboxing, or incorrect items shipped are eligible for a 100% full refund or immediate free replacement.
Non-Returnable Items
• Opened, unsealed, tested, swatched, or used cosmetics, skincare, and beauty tools (for hygiene and safety reasons).
• Clearance or final sale items clearly marked as “Final Sale” at checkout.
Free Returns & No Restocking Fees
We offer free returns on all eligible unopened beauty items. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.
How to Initiate a Return
1. Email info@iiiabeauty.shop with your original order number, reason for return, and photos showing the intact factory seal/packaging of the product.
2. Our customer service team will issue a Return Merchandise Authorization (RMA) and a prepaid printable return shipping label within 1-2 business days.
3. Pack the unopened item securely in its original box along with protective cushioning.
4. Affix the prepaid label to the package and drop it off at the designated carrier location.
Return Address
Please ship all authorized returns directly to our operational center:
beautypromotion
6931 Weaver Rd
Houston, TX 77028
United States
Refund Processing
Once your returned item is received and inspected at our Houston facility to confirm hygiene seal compliance, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.
Exchanges
We do not currently offer direct exchanges. If you wish to select a different shade, formula, or product size, please return your unopened original item for a full refund and place a new order on our website.
Damaged or Leaking Products Upon Delivery
If your order arrives leaking, shattered, or damaged during transit, please contact info@iiiabeauty.shop within 7 days of receipt with photos demonstrating the damage. We will issue a full refund or ship a replacement unit immediately at no extra cost.
Contact Us
For questions regarding returns, email info@iiiabeauty.shop or call +1 (925)-698-8491.